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The ROI is Always in the Relationship!


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Another Slice of Humble Pie

I have to share a client success story with you! As you know, I’m a big believer in personal notes and one of the unconventional times I encourage clients to send notes is when they DON’T get the business.
In …this case, the gentleman I was working with took my advice and won a handsome commission as a result!
Someone came in to purchase a vehicle from his dealership. The family ended up purchasing their car elsewhere, another brand actually. I encouraged him to follow up with a note to thank them for their time and remind them that he was there as a resource for their friends and family in the future.
The recipient was so impressed by my client’s humility as well as personal care that they immediately referred him to a friend looking to purchase a vehicle.
A week after the card had been sent; the referred prospect walked in and purchased a vehicle because this salesman left such an impression!
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I’m confident his story is shared at dinner parties within this circle of friends, wonderful impression made and another slice of humble piece that leaves a great taste in everyone’s mouth!


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Mummy Tantrum

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Mommy Tantrum
As I write this blog I’m visiting the beautiful island of St. Lucia! It’s an incredible place and the people are some of the warmest, most polite and happiest I’ve ever met.
I feel compelled to write about a situation I witnessed in the front lobby that both angered me and had me thinking extensively about human behaviour….
I was at the booking desk to make reservations for dinner. Our amazing little resort has a buffet style dinner each night but in addition to that you can also book for different restaurants to experience Italian, Seafood and fine French dining.
As I approached the desk, a young mother was literally tearing a strip off of the booking clerk because she wanted to get into the fully booked restaurant that evening.
Her tantrum was appalling and I, along with her husband, was embarrassed by her treatment of the most gracious hostess.
She said a number of ridiculous things but one stood out that nearly prompted me to take the gloves off.  She told the clerk that she was furious her children (about 1 and 3) would be FORCED to eat at the same restaurant twice in a row!
What Miss Mommy Tantrum missed to realize in her haze or pure narcissism was that a number of children on this island don’t have food to eat tonight let alone, gasp, having the same meal twice!
Her meltdown brought a few things into perspective for me. One, we live in such abundance that we’re blind to how the rest of the world lives.
Two, we are about as happy as we decide we’re going to be.  You’re on a beautiful island, eat at the same damn restaurant twice and enjoy the incredible view, weather and warm people.
Three, do we treat our vendors with the respect they deserve or do we tantrum like Mommy here setting an example for our team members in the process?
All food for thought!