endcoldcallingforever

The ROI is Always in the Relationship!

A simple please will do…

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Common courtesy seems so uncommon these days. It’s also a critical part of building strong relationships with your clients, donors and the members you deal with.
I was prompted to write this blog after going through drive thru this morning to be greeted at the speaker with an abrupt “hold on”. Wait a minute, I haven’t even ordered and you’ve made this a negative experience! Not a great way to make your customers feel welcome and wanting to come back for more!
What happened to manners anyway? I remember working at Baskin Robbins as an ice cream scooper throughout high school. We were told to greet customers with a smile and “how may I help you?”.  If a customer said thank you after we handed them their cone our response was to be “thank YOU” and another smile.
Why is it then that we’re greeted with grunts and groans and we leave our purchases the only ones saying “thanks”? It’s a little twisted isn’t it?
Do you remember the last time you had a wonderful purchase experience? Chances are that the person serving you was warm and friendly and sincere with their appreciation.
Remember that clients, donors and members leave to work with other companies if they feel we’re indifferent to their patronage. So even if its a bad day or morning “hold on”, smile and show sincere thanks to the people you serve.  Mere manners will set you apart and keep them coming back for more!

Author: nikkipett

Author, speaker, and philanthropist, passionate about helping you reach your goals! WHAT I BELIEVE Cold calling sucks! Mass marketing is a major waste of money! Clients deserve to be treated like royalty. Great relationship marketers always give first. Great relationship marketers don’t keep score. People are desperate to be heard and active listening will make you a ton of money. A humble heart will line your pockets with thousands of dollars. People WANT to help you grow your business and succeed. It’s ok to fire PITA clients who suck the life and passion from you! Anyone can grow their business 43.3% just like I did during a recession if you follow my system!

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